Welcome to
Assist Athlete Services
Discover Assist Athlete Services on your terms.
Explore classes, memberships, packs, and more from Assist Athlete Services.
How can we help?
Everything you need to get the most out of your membership with Assist Athlete Services — from downloading the app and booking your first class, to managing your plan and checking in when you arrive.
Still need a hand?
If a guide doesn't answer your question, get in touch with us directly — we're happy to help.
- Phone
- 0434 627 234
Start here
The guides our members reach for most often.
Getting started
Download the app, create your account, and sign in.
- Downloading the app and creating your account Where to get the app on iPhone and Android, and how to register with your name, email and password.
- Choosing your studio for the first time How to find and select us when you first open the app, and what happens next.
- Signing in with a one-time code How to sign in using a code sent to your email instead of a password.
- Resetting a forgotten password How to request a reset link and set a new password if you can't sign in.
Your account and profile
Profiles for the family, and removing your account.
Finding and booking classes
Reserve your spot, use the waitlist, and pay for a one-off class.
- Booking a class Step by step on reserving your spot, including choosing which pass or membership to use.
- Joining a waitlist when a class is full How to add yourself to a waitlist and what happens when a spot opens up.
- Coming off the waitlist into a class What to expect when a place becomes available and you're moved into the class.
- Booking a class without a membership How to pay for and book a single class when you don't have an active plan or credits.
Managing your bookings
Check what you have booked, cancel when plans change, and understand our policy.
- Viewing your upcoming bookings Where to see everything you've booked and its details.
- Cancelling a booking How to cancel a class you can no longer attend.
- Understanding the cancellation policy How our cancellation window works and what counts as a late cancellation.
- Late cancellation and no-show penalties What happens if you cancel too late or don't turn up, and how any penalty is applied.
- Viewing your booking history How to see the classes you've attended and cancelled in the past.
- When a class is moved or cancelled by us How we let you know if a class time changes or the studio closes, and what to do next.
Memberships and plans
Join a plan, see what it includes, and change, pause or cancel it.
- Understanding memberships and plans An overview of the plan types we offer and how to tell them apart.
- Joining a membership plan How to choose and subscribe to a plan, including what you're agreeing to.
- Viewing your current membership Where to see your active plan, what it includes and its renewal date.
- How your plan's classes or credits work How allowances are counted, when they reset, and what happens when you run out.
- Cancelling your membership How to cancel, when access ends, and what to expect on your final billing cycle.
- Gifting a membership to someone How to buy a plan as a gift and how the recipient redeems it.
Checking in at the studio
Everything you need for arriving and getting marked off.
Troubleshooting and getting help
Quick fixes for the most common problems.
- I can't sign in Common causes and fixes, including password reset and one-time-code login.
- My bookings or classes aren't showing How to refresh the app and confirm you're on the right studio and location.
- The app can't connect Checking your internet connection and refreshing.
- Allowing camera access Why the app may ask for the camera and how to enable it.
The best way to manage your journey with us is with our app. Download it now to start.
